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On location with our customers

Logo http://deginvest.pageflow.io/on-location-with-our-customers
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What drives our customers?
What do they value in their working relationship with us?
And what do they want to achieve together with us?

These are the questions we are asking our customers –
and are travelling to southern Africa to do so.

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The first stop on our journey is the Namibian capital of Windhoek.

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In a modern office building in the city centre, we meet with Quinton Zandre van Rooyen, Head of Investments at financial institute Trustco Finance.

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Trustco Finance specialises in student loans. Thanks to loans ranging from €70 to €1,500, even students from lower-income families are able to go to university.

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Around 10 km to the north of Windhoek is the Ujams water treatment plant. DEG made available 100 million South African rand for the construction of this state-of-the-art facility, which is used above all to treat wastewater from Windhoek’s northern industrial area.

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On location, Plant Superintendent James Villet explains to us how the water treatment plant helps to protect the environment in the region.

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Bright and early, we head on to Johannesburg, where we have arranged to meet Marc Joffe, head of rating agency Global Credit Rating.

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Global Credit Rating evaluates companies, banks and public institutions in sub-Saharan Africa. These independent ratings increase transparency for potential investors.

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Just a few streets away are the offices of investment company Metier, where we are greeted by J-P Fourie, Head of Investor Relations.

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One of our joint investment projects is the Bokpoort solar thermal plant in the South African province of Nordkap. Having gone onto the grid in spring 2016, the plant now provides solar energy for 200,000 South African households.

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Paul Botha, founder and CEO of Metier, is especially enthusiastic about the close interaction with DEG staff at our representative office in Johannesburg .

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After a six-hour flight, we reach Accra, capital of the West African state of Ghana.

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The majority of Ghana’s population works in agriculture or the services sector.

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The Ghanaian Fidelity Bank provides tailored financial services for small and medium-sized companies who are primarily active in these sectors. Their SME customers include above all small family companies, traders and farmers.

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Fidelity Bank’s headquarters are located in the Ridge Towers and it is here that we meet CEO Edward Effah.

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Fidelity Bank also takes steps to ensure that people who have never been in contact with a bank before are given access to financial services.

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On the road with Dominic Adu, CEO of Ghana Home Loans, who takes us to a suburb of Accra.

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Here, modern homes are being built for Ghana’s growing middle class.

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Back to the centre of Accra, where we pay a visit to Ghanaian mobile phone and internet provider Surfline Communications Ltd.

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Ghana’s information and telecommunication sector has grown enormously in recent years. Demand for fast data connections via smartphone, PC or other mobile devices is high. And the growing economy needs a fast and reliable internet.

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As Surfline’s CEO Dr. Yaw Akoto is well aware, mobile internet is crucial for Ghana’s economic development.

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We have seen and experienced so much: one continent, three countries and seven of more than 2,200 customers with whom we have joined forces to great effect.

And there are many more journeys ahead of us. #Lifeisajourney

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